1 質保期內服務承諾：
1.1 我公司嚴格遵守《中華人民共和國合同法》，履行自己的責任。
1.2 質保期內如發(fā)現(xiàn)與合同規(guī)定不符合或由于我方責任造成產(chǎn)品損壞或不能正常工作時，我方將第一時間負責免費維修，無法修復則更換有瑕疵的備件。
1.3 質保期內，對故障保修的響應，在接到買方通知的2小時內予以答復并作出處理意見，如需現(xiàn)場解決，保證24小時內到達現(xiàn)場修理，相關維修連續(xù)進行，直至故障完全修復為止。
1.4 質保期內我公司至少保證兩次不限任何形式的產(chǎn)品質量調查或回訪，以了解產(chǎn)品的運行狀況。
1.5 免費提供技術培訓，交貨后現(xiàn)場一次技術培訓。
2 質保期外服務承諾：
2.1 質保期外如需要維修或維護，賣方可派技術人員到現(xiàn)場免費指導，如需要更換備品備件，只收取成本費用。
2.2 質保期外，我公司將進行不定期、不限任何形式產(chǎn)品跟蹤活動，為用戶發(fā)現(xiàn)問題，解決問題。
2.3 保修期滿以后，報價人提供24小時應急服務，對設備終身以最優(yōu)惠的價格提供配件和技術維修服務。
3 長期服務承諾：
3.1 隨時免費提供熱線技術咨詢解答，如若電話未能解答，我們將提供免費現(xiàn)場及時限時指導。外地根據(jù)具體情況，第一時間到達，以良好的服務為宗旨，以最快的速度提出解決方案。
3.2公司長期以優(yōu)惠的價格為用戶提供備品備件。
4 其它：
4.1 公司開通24小時熱線電話：18922315850，在收到報修電話后2個小時內答復。
4.2 所有服務人員在為用戶提供現(xiàn)場服務時，必須統(tǒng)一著裝或配帶胸卡，攜帶必備工具。服務人員要求禮貌待人，隨時答復客戶疑難問題。
4.3 不得以任何理由拒絕用戶的合理要求或索要財物，違者按公司有關規(guī)定進行處罰。
1 A warranty period of commitment:
1.1 I strictly abide by "People's Republic of China Contract Law", to fulfill their responsibilities.
1.2 Warranty period as stipulated in the contract does not comply with discovery or because of our responsibility to cause damage or not working properly, we will reply within 3 days of treatment advice.
1.3 the warranty period, the warranty on the response to a fault, the buyer shall be notified within four hours receiving the reply, when requested by the buyer within 48 hours to arrive on-site repair, maintenance related continuously until the fault is fully repaired.
1.4 Our warranty period at least twice to ensure that the investigation is not limited to any form of product quality or visits to understand the operational status of the product.
1.5 Provide technical training free of charge.
2 Warranty services outside the two commitments:
2.1 outside the warranty period as in need of repair or maintenance, the seller may send technical personnel to the scene to free guidance, such as spare parts need to be replaced, only pay the cost.
2.2 outside the warranty period, the company will from time to time, is not limited to any form of product tracking activities, users find and solve problems.
2.3 outside the warranty period, the company will continue to provide users with the products and services, and the only fee charged.
3 Long-term service commitments:
3.1 stands ready to provide technical advice hotline answer free, should not answer the phone, we will provide free on-site in a timely manner limited guidance. Field depending on the circumstances, the first time arrives, with a good service for the purpose, the fastest propose solutions.
3.2 Long-term preferential prices to provide spare parts for the user.
4 Other:
4.1 The company opened a 24-hour hotline 020 -34220576, respond within two hours after receiving the repair calls.
4.2 All service personnel to provide users with on-site service, it must be equipped with a badge or uniform dress, carrying essential tools. Service staff to be courteous,
4.3 any reason to refuse reasonable request or ask for the user's property, and offenders punished according to the relevant provisions.
